Insightful Guidance Within Reach
Questions? We’ve got you covered.
Explore our frequently asked questions below. If you need more assistance, don’t hesitate to reach out to our dedicated support team.
Which payment methods are available?
We offer a variety of payment options including credit/debit cards and Mobile Money. Choose your preferred method at checkout.
What are your shipping times?
Shipping times vary based on location. Typically, standard shipping takes up to 24 hours within Accra and up to 48 hours outside Accra. Expedited shipping is also available for quicker delivery.
What is your return policy?
Your satisfaction is our top priority. If you’re not completely happy with your purchase, return it within 3 days for a full refund. Ensure the item and its packaging are in the same condition as when purchased. Please note that certain items may have specific return guidelines.
Can I get updates on my order?
Absolutely! After you complete your payment, you’ll get a confirmation email. When your order ships, you’ll receive an SMS with status updates. For deliveries within Accra, our courier will call to confirm your location and deliver within a few hours.
You have such beautiful decor pieces. I’d love to visit your shop. Where are you located?
Thank you! We operate exclusively online and currently do not have a physical store location.
I had my eye on a piece in your shop, but now it’s sold out. When will it be restocked?
Much like fashion, interior decor trends evolve swiftly. We focus on offering pieces that reflect the latest trends to meet our clients’ ever-changing preferences, which is why we seldom restock identical items (with a few special exceptions). While we may offer similar pieces, the exact same item is rarely restocked. However, we do accept preorder requests. Simply take a screenshot of the item you’d like to preorder and email us using the contact information provided below. We will respond with further details.
Can I purchase your pieces over the phone and have the shipped?
Absolutely! While we generally avoid phone orders, we recognize that some clients prefer personal interaction. Simply give us a call to place your order. We’ll verify availability and arrange direct shipping for you.
How long will my order take to arrive?
Shipping times vary by product and location. Standard shipping takes at most 24 hours within Accra and 48 hours outside Accra. Expedited options are available.
Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services, but we are working on it and hope to have it available in a few months. Stay tuned!
Connect with Us
67 Ecowas Road
Accra Ghana
(233) 59 601 5577
zephyrmackenzie@gmail.com
